Welcome to Salesforce, Muleys!

Introducing your Salesforce benefits!

Now that you’re part of the Ohana, we’d like to help you navigate through our benefits site. By browsing our benefits site, you’ll get to know the many programs we offer to promote your health and wellness. Take a little time to review both our Get Salesforce Benefits site and the benefits transition checklist below, discuss our plans and programs with your loved ones, and choose the right plans and programs for yourself and your family.

Need help? Check out the resources to the right or the contact information below

Enroll June 1–30, 2018

To have benefits coverage on June 1, 2018, you must take action and make your benefits elections by June 30, 2018.


  • Find out who’s eligible for your plan.
  • To enroll, starting June 1st, log on to Aloha Single Sign-On (SSO) to access Workday.
  • Need help enrolling? Watch this video.

Benefits transition checklist
2018 monthly costs

Benefits transition checklist

Benefits election period (June 1–30, 2018)

Key dates Action
  • May 14, 2018–San Francisco
  • May 15, 2018–Remote US employees + Orange County
  • May 16, 2018–Atlanta
  • May 17, 2018­–Chicago + Naperville; New York, Boston
Attend virtual office hours with a member of the Benefits team and/or an employee information session in San Francisco, Orange County, Atlanta, Chicago, Naperville, New York, or Boston.
June 1, 2018 Start making your benefits elections through Workday using Aloha Single Sign-On (SSO).
June 30, 2018 Make sure you’ve completed all of your benefits elections in Workday.


Deadline Action

If you currently have BlueShield, check to see if your current providers are in the Aetna and/or UnitedHealthcare network before you select your plan. 

Within 90 days of June 1, 2018

If you’re in the middle of a treatment and your doctor is not in the Aetna network, complete the Transition of Care Form [PDF] to make sure that you can continue your care at the highest level of benefits.

Within 30 days of June 1, 2018 If you’re in the middle of a treatment and your doctor is not in the UnitedHealthcare (UHC) network, complete the Transition of Care Form [PDF] to make sure that you can continue your care at the highest level of benefits.

Get help choosing a health plan

Prescription drug

Deadline Action

Employees who elect Aetna or UHC medical plans will automatically be enrolled in prescription drug coverage through CVS Caremark.

If your prescription is a specialty medication, you'll need to enroll separately in this program, which provides additional resources and customer support. Not sure if your prescription is a specialty medication? Check out CVS Caremark’s specialty pharmacy listing of medications.

If you’d like information about the cost of your medication based on the medical plan you elect, check out the CVS Caremark FAQ.

June 1, 2018

If you’ve submitted your benefits elections in Workday and you need to pick up your prescription(s) before you’ve received your CVS ID card, use this temporary ID card [PDF] to process your prescription.

Once you receive your ID card(s), log on to CVS Caremark or download the mobile app for a digital copy of your ID card.


Deadline Action

Check to see if your current dentist is in the Delta Dental network. Call 1-877-510-3502, or search for your dentist on the Delta Dental website. Select a network: PPO or Premier.

Note: Visiting a PPO dentist provides you with the greatest cost savings because they usually have the lowest contracted fees. If you can’t find a PPO dentist, Premier dentists are also contracted with Delta Dental, but their fees are typically not as low as PPO dentists’ fees. 


Delta Dental covers orthodontia. Details can be found here.

For those undergoing active orthodontic treatment, ask your orthodontist to submit an Orthodontic Treatment Claim to Delta Denta, or call 1-877-510-3502

FSA (current MuleSoft FSA enrollees only)

Deadline Action

We're working with WageWorks to make this a smooth transition for you. Stay tuned.

HSA (current MuleSoft HSA participants only)

Deadline Action

We're working with Health Equity to make this a smooth transition for you. Stay tuned.

Commuter transit & parking benefit

Deadline Action
May 31, 2018

Please cancel your MuleSoft WageWorks auto-enrollment.

June 10, 2018

Complete your July transit and/or parking election with your Salesforce WageWorks account by June 10. The MuleSoft Commuter Program will end on 6/30 to help with the transition. We're working with WageWorks to make this a smooth transition for you. Stay tuned.

Supplemental life insurance

Deadline Action
June 30, 2018

Your current voluntary life insurance election will not transition to Salesforce. You must complete your voluntary life elections during your initial enrollment to get coverage. When you enroll, be sure to enter your beneficiaries in Workday.

During your initial enrollment, you can take advantage of the Guaranteed Issued (GI) for Employee Life up to $750k and for Spouse Life up to $100k. Anything over the GI is subject to medical underwriting.


Deadline Action

If you are currently on leave and/or disability, Employee Success will reach out to you with more details.


Deadline Action

You will be able to enroll once your information is added to Fidelity’s system after June 1, 2018. Look for more information coming soon.

2018 monthly costs

Go to the Costs page to review your monthly costs for medical, dental, vision, and insurance benefits.


  • Use these resources May 14–June 1. Be sure to identify yourself as a MuleSoft employee.
    • General: For general questions prior to June 1st, please email MuleSoftIntegration@salesforce.com.
    • Aetna: Call 1-888-512-3862. For transition of care questions, contact Aisha Mcgee by calling 1-888-272-4640 or emailing her.
    • UnitedHealthcare: Call 1-844-234-1202.
    • Delta: Call 1-877-510-3502.
    • Choosing a medical plan: Call Health Advocate at 1-866-695-8622, or use ALEX, your personal online and interactive benefits counselor. ALEX can guide you through your Benefits Enrollment and help you decide which medical, dental, and vision options are right for you.
  • Beginning June 1st, you can call the Employee Success Concierge team at 855-376-5627 to speak with a live representative, and access the Concierge (also located in SSO) portal to quickly look up answers for your Employee Success questions.
  • Get contact information for our other carriers.